,
Message sent from:
com

complaints

If you have any complaints about Patcham House, we'd prefer to resolve these at school level. You can contact your child's keyworker or Miss Adam to talk things through. Keeping a dialogue going, by phone or by email, can help us to resolve difficulties in communication and offer the best outcomes for your child. Keyworkers make regular phone calls home as we believe that good communication is the best way to prevent any problems from escalating. We operate 'restorative justice' procedures to resolve difficulties that arise from time to time between pupils - a process that gives both parties a space to be heard and hear each other in a non-confrontational environment.

formal procedures

If you wish to take a complaint through formal channels, you can address it to the chair of governors, Diana Freestone, care of the Governance Support Officer, Teresa Carter teresa.carter@cedarcentre.brighton-hove.sch.uk. Please refer to our Complaints Policy below.

If your complaint concerns safeguarding (child protection) you can speak to our Designated Person for Child Protection, Mrs Moss, in confidence.

If you have a serious allegation to make about Patcham House, be assured that we adhere to the Brighton and Hove Whistleblowing policy.